A key focus of the project was ensuring the reception area could operate efficiently under pressure, with ample space and a layout that supports both staff workflows and visitor movement. Behind the scenes, we incorporated extensive custom joinery throughout the facility, designed specifically to meet SPCA’s operational needs, improving storage, organisation, and day-to-day functionality. This extends into the purpose-built operating and treatment rooms, where practicality, hygiene, and ease of use were critical to supporting veterinary teams in delivering the highest standard of care.